Safety Investigation – Human Performance (Psychology)

Human beings are at the heart of every system. From design and implementation, to managing it throughout its operational life, and finally its disposal. Humans make the decisions about how systems are planned, resourced, organised and controlled. As a result, knowledge of human factors is essential. This workshop provides a fundamental understanding of the psychological underpinnings of human behaviour when interacting with complex systems.

The increasing complexity and demands made on the user by modern systems mean that there is an escalating need for trained human factors and safety professionals to advise on and implement safe methods and systems of operation. Skills and knowledge learned on this workshop will enable participants to adopt a new view of human error, avoiding hindsight biases, and to better understand why those involved in occurrences made the decisions that they did.

Written by a European Association of Aviation Psychology (EAAP) qualified aviation psychologist and peer-reviewed by a leading Australian airline, this course provides an up-to-date introduction to human factors as they affect both investigators and those that they investigate.

Described by a peer reviewer as ‘a practical application for attendees … aiding advancement of individual qualifications’ it provides an opportunity to learn why decisions made by individuals at the time made sense and is suitable for anybody interested in human factors, not just investigators.


On completion of the workshop, participants will have an understanding of human frailties and the operational realities of investigating where these frailties can lead. A completion certificate will be provided and by joining the EAAP those who complete the workshop will be able to gain recognition towards qualifying as human factors specialists


Primarily aimed at aviation safety investigators working in both civil and military operations, the workshop is relevant to all involved in safety-critical industries. Participants from other domains such as rail, maritime, nuclear power and health care are also welcome.


ASI’s Safety Investigation – Human Performance (Psychology) workshop consists of three days of classroom work. The syllabus covers a wide range of human behaviour, and how it affects both those involved in occurrences and the people appointed to investigate them. The workshop is continuously updated as theory evolves, and currently addresses the following topics:

  • Introduction to Human Factors
  • Perception
  • Salience and Attention
  • Automaticity and the Brain
  • Attribution and Confirmation Bias
  • Memory
  • Lying
  • Emotion
  • Personality
  • Conformity
  • Bystander Effect and Risky Shift
  • Cognitive Dissonance
  • Communication
  • Stress
  • Workload Automation
  • Fatigue
  • Situational Awareness
  • Decision-Making Errors


Participants learn through a balanced mix of:

  • Classroom-based theory
  • Group activities and presentations
  • Case studies
  • Workshop text
  • Workplace activities

The workshop facilitators have extensive backgrounds in aviation safety management, and the workshop is supported by a text written specifically for it. It includes comprehensive references to enable participants to follow up on areas of interest


Completion of this workshop is recognised by the European Association for Aviation Psychology (EAAP) for the purposes of contribution towards certification as an Aviation Psychologist or Human Factors Specialist. EAAP is an international, professional, independent, non-profit organisation, dedicated to the promotion of aviation safety and efficiency through aviation psychology. For more information on EAAP membership and certification, please visit the EAAP web site at

To receive the certificate, participants are expected to actively engage in workshop discussions, case studies and exercises.

This workshop is not accredited under the Australian Qualification Framework.


Workshops will normally be completed in Sydney, Australia. If you would prefer to attend your workshop in another location, please advise the ASI CRM & Sales Manager. If there is sufficient demand the workshop may be run at another location on different dates. However, until an alternative location is confirmed, plan on attending the workshop in Sydney.

Cost & Conditions

The fee for workshops in Australia is $2250 AUD per person (inclusive of GST).

Discounts apply for multiple participants from the same organisation on the same workshop. Please contact the Sales Manager [CLICK HERE] for details.

EAAP members are entitled to a 15% discount. Email the CRM & Sales Manager [CLICK HERE] referencing your membership details to obtain the discount code.

Full payment is required before attendance at the workshop.

Fees for this workshop include GST.

Workshop size is limited to 16 students.

Participants must be over the age of 18

Prior to workshop commencement students need to be able to:

  • Read, comprehend and write a range of texts in English within a variety of contexts.
  • Use and respond to spoken language including some unfamiliar material within a variety of contexts.

To view the Terms and Conditions of Enrolment – CLICK HERE


We normally run this workshop on an ‘as needs’ basis about twice per year. ASI staff liaise with the people and organisations that have registered an interest, coordinating locations and dates that are the most suitable. 

Workshops with places available are detailed below, and you can enrol in these Workshops immediately.

If the ‘Workshops with Places Available’ are not suitable we can register your interest and then keep you updated – CLICK HERE

Future dates and locations are dependant on the needs of those that have registered an interest. Workshops are generally planned about 8 weeks ahead.


We can also run the workshop for organisations that want training ‘in-house’ and only for their organisations personnel

ASI can tailor this workshop specifically for your organisations needs. Your safety investigation team will be able to manage your Safety Management System requirements with greater effectiveness, combining an informed perspective of specific work requirements with improved investigative approaches.