Safety Investigation – Principles and Analysis

Traditionally safety investigation courses have focused on fatal accident investigations that are better suited to national investigation agencies rather than aircraft operators, maintenance organisations and aviation support services. The safety occurrences faced more commonly are incidents that don’t necessarily have catastrophic outcomes on the day. When properly investigated and analysed, these incidents have the potential to facilitate proactive safety improvements within an organisation; without waiting for an accident to occur.

ASI’s Safety Investigation – Principles and Analysis workshop is unique because it equips participants with the knowledge and practical skills needed to effectively and consistently analyse operational incidents with a view to developing safety improvements within their organisation. The course specifically addresses the training needs of the ‘Internal Safety Investigation’ element of the Safety Management Systems required by Australia’s CAO 82.3, CAO 82.5 and the impending CASR 119.

This course is attended by CASA Safety System Inspectors and used to train Qantas, Jetstar and Virgin Australia’s safety personnel and AirServices Australia investigators. It has also formed a basis for the training of Indonesia’s DGCA and Thailand’s air traffic service provider, AeroThai.

Who Should Attend

  • Civil and military aviation safety investigators
  • Safety Managers, Accountable Managers, and Supervisors
  • Flight Operations Quality Assurance managers
  • Any individuals responsible for incident investigations within areas such as flight operations, cabin services, ramp services, maintenance and engineering

Course Structure

ASI’s Safety Investigation – Principles and Analysis workshop presents the topics in a logical sequence related to the progression of an investigation. After each topic, participants will be given the opportunity to practice their learning by conducting the relevant steps of an investigation exercise, which runs throughout the entire course. Participants learn through a balanced mix of instruction, interactive sessions and practical exercises.

Workshop size is limited to 16 students.

Note: Workshops will normally be completed in Sydney, Australia. If you would prefer to attend your workshop in another location, please advise the ASI Clients Manager. If there is sufficient demand the workshop may be run at another location on different dates. Our Clients Manager will advise.  However, until an alternative location is confirmed, plan on attending the workshop in Sydney.

Note: This course is not accredited under the Australian Qualification Framework.


Investigation Oversight

Explores the roles and the relationships between the principal organisations that influence aviation safety, from both a regulatory and a business perspective. It examines the reasons for conducting investigations, and clarifies the terms and definitions used within the industry; both in aviation and risk.

Safety Reporting

Identifies and details the regulatory reporting requirements, and the protections afforded by the regulatory framework. Addresses how to maximize the effectiveness of your organisations safety reporting systems, and methods for dealing with confidential reporting.

Investigation Management

Provides guidance on what occurrences to investigate, and the attributes of an effective investigator. Considers the various types of investigations and how to manage investigations effectively; dealing with jurisdiction and legal issues, interaction with official agencies, and the authority and responsibility of the investigator. Identifies key areas in preparing for investigations, from both an organisational and individual perspective. Includes an introduction to accident site hazards and investigator safety.

Information Collection

Identifies sources of information available to the investigator and discusses the aim of information collection. Deals with the recording and management of information and the handling of perishable information. Includes a practical exercise.


Deals with the investigation interview process. Interview preparation; including the aim of the interview, interview styles, the limitations of the process and recording information. Addresses conducting an interview to maximise effectiveness; including methods and structure. Also deals with witnessesability to recall information and their reliability. Includes a practical exercise.

Information Evaluation

Demonstrates the importance of a structured method of information evaluation to maximize effectiveness and provide consistency in investigative results. Deals with information and data organization and types, and their relationships. Includes logical reasoning, deductive and inductive arguments and quantitive and qualitive probability terms, supporting premises and making conclusions.

Timeline Analysis

Identifying events and conditions and the methods and processes of constructing a timeline analysis. Using a timeline to generate recursive information collection. Using a timeline to provide the foundation of further investigation activities. Includes a practical exercise.

Management Systems Analysis

Explores the ‘causes’ of safety occurrences and the influences of the organisations systems on the performance of those directly involved. Develops an investigative model that provides consistency in investigation results by ensuring objective analysis of the information. Addresses the fallibilities of all investigation models and the subjective biases that occur. Includes a practical exercise.

Human Performance Analysis

An introduction to Human Factors and the relationships between people, equipment, processes and the operating environment; and the balance of accountability. Prefaces human performance from an investigation perspective, and the areas to be focused on to obtain an accurate assessment of performance; and importantly what to do about it. Addresses error producing conditions and the motivations for intentional violations.

Risk Analysis and Management

Explores the concept of risk as a matter of perspective, and the interaction of consequences and likelihood to determine risk. Addresses methods of influencing both consequence and likelihood. Discusses the tolerability and acceptability of risk to an organization.

Safety Case and Bowtie Analysis

Develops an understanding of the Bowtie methodology and the practical aspects of constructing the ‘diagram’; so as to understand the relationship between hazards and consequences, and the number and effectiveness of an organisations risk controls.

Safety Improvements

Discusses the considerations and priorities of risk treatment, and the attributes of effective safety improvements. Identifies the responsibility for managing risk within an organization, and the role of the investigator in educating and influencing accountable managers, and the hierarchy of treatment methods. Addresses methods of ensuring improvements are completed in a timely manner.

Investigation Reports

Teaches investigators how to ‘sell’ their message. Report context and audience considerations, and maximizing effectiveness through appropriate language, style, readability and sequencing.

Practical Investigation Exercise

An extensive, interactive practical exercise involving the full range of the investigation process. Working in small teams, the group produces an investigation report to present to a ‘safety manager’, having to justify their processes, methods and conclusions. Provides the course participants with the confidence that they can produce investigations that result in ‘safety improvements’


The fee for courses in Australia is $2950 AUD per person (inclusive of GST).

Discounts apply for multiple students from the same organisation on the same course. Please contact the Projects Manager for details.

Full payment is required before attendance at the workshop.

Fees for this course include GST.

Enrolment Conditions

Students must be over the age of 18

Prior to course commencement students need to be able to:

  • Read, comprehend and write a range of texts within a variety of contexts.
  • Use and respond to spoken language including some unfamiliar material within a variety of contexts.

Students are expected to have at least three years experience in a practitioner, supervisory or management role in operations in a safety critical industry or system and assumes the student has a basic understanding of International Civil Aviation Organisation (ICAO) and/or CASA safety management expectations.

Please refer to the Enrolment Form, for the terms and conditions of enrolment, which includes:

  • Enrolment and Selection;
  • Training Guarantee;
  • Course Fees,
  • Payments and Refunds;
  • Course Fees paid in Advance.


We normally run this workshop on an ‘as needs’ basis about six times per year. ASI staff liaise with the people and organisations that have registered an interest, coordinating locations and dates that are the most suitable. 

Workshops with places available are detailed below, and you can enrol in these Workshops immediately.

Future dates and locations are dependant on the needs of those that have registered an interest. Workshops are generally planned about 8 weeks ahead.

If the ‘Workshops with Places Available’ are not suitable we can register your interest and then keep you updated – CLICK HERE



We can also run the workshop for organisations that want training ‘in-house’ and only for their organisations personnel

ASI can tailor this workshop specifically for your organisations needs. Your safety investigation team will be able to manage your Safety Management System requirements with greater effectiveness, combining an informed perspective of specific work requirements with improved investigative approaches.